Get Help for Hurricane Florence – Frequently Asked Questions
September 11, 2018
Q: How can I get help?
A: FEMA Disaster Assistance can help with your immediate needs. To find out if you’re eligible for disaster assistance, apply online at disasterassistance.gov or call 1-800-621-3362.
Q: How do I find a shelter?
A: Call the American Red Cross at 1-800-RED-CROSS or go to their website to find a shelter near you.
Q: Do I need to leave or stay where I am?
A: Listen to your local radio and TV stations to hear what they’re telling people to do to stay safe. These stations get their information from official government sources. Follow what they tell you to do. Find your local news weather warnings at the National Weather Service website.
Q: How do I find a family member or loved one?
A: Call the American Red Cross at 1-800-RED-CROSS. You can search their website for a missing person or register them as being “missing,” but in a shelter. Please go to the American Red Cross website and view the Family in the US section of the page.
Q: How do I find my lost pet?
A: The South Carolina 2018 Hurricane Guide provides information and a list of important contacts for pet care. Visit South Carolina Emergency Management Division website and select the link named Hurricane Guide – Download a PDF guide to help you prepare.
Q: How do I replace my Healthy Blue ID card if it is lost or stolen?
A: You can log in to the secure member website at www.myBlueChoiceSCMedicaid.com and follow the steps to get your ID card. You can also call the Healthy Blue Customer Care Center at 1-866-781-5094 (TTY 1-866-773-9634) Monday through Friday 8 a.m. to 6 p.m. Eastern time, and ask for a new one to be sent to you.
Q: Can I see a doctor right away?
A: If you have an emergency, like trouble breathing, call 911 right away. You can also go to an urgent care center near you for things like a fever if you can’t get to your regular doctor. Find one using our online provider directory. You can also call the Healthy Blue Customer Care Center at 1-866-781-5094 (TTY 1-866-773-9634) Monday through Friday 8 a.m. to 6 p.m. Eastern time.
Q: Can I see a doctor who isn’t in my plan?
A: In most cases, you need to see a doctor in our plan for health care services. In an emergency, you can see any doctor or go to any hospital.
Members who go to an out-of-network pharmacy may not be able to fill their prescription.
Q: How do I get a refill for my prescriptions, extra medical supplies or replacement durable medical equipment?
A: Healthy Blue members can get a 30-day emergency supply of medications from any pharmacy that is part of our health plan (in-network).
Q: May pharmacists refill medications early?
A: Yes. Healthy Blue members can get a 30-day emergency supply of medications from any pharmacy that is part of our health plan (in-network).
- Refill early if you left the area
Starting September 10, 2018, through October 6, 2018, you can refill medications before the refill date if it was left behind because you had to evacuate (leave the area) for Hurricane Florence. Healthy Blue members locked into one pharmacy can get medications from any network pharmacy (a pharmacy in our health plan) through October 6, 2018.
- Refill lost or damaged medicines
Due to Hurricane Florence, the Governor of South Carolina issued a state of emergency. If you live in an area impacted by the hurricane and tried to fill a prescription for lost or damaged medication, but were denied because it was before your refill date, call the Healthy Blue Customer Care Center at 1-866-781-5094 (TTY 1-866-773-9634) from Monday through Friday 8 a.m. to 6 p.m. for help. They’ll work with your pharmacy to help you get your medicine.
Q: Do I get any extra Supplemental Nutrition Assistance Program (SNAP) food benefits?
A: Yes. If you have SNAP benefits, you can have food lost as a result of Disaster Name replaced. Go to the closest office to you and fill out Form H1855, Affidavit for Nonreceipt or Destroyed Food Stamp Benefits.
Q: I lost my SNAP Electronic Benefit Transfer (EBT) card. How can I get another one?
A: Call 1-800-554-5268 or visit connectebt.com to report a lost or stolen card.
Q: How do I get my Women, Infants, and Children (WIC) benefits?
A: WIC participants who are evacuated and lost or left behind WIC foods or formula can go to any open WIC clinic to get replacement food benefits. Visit scdhec.gov/Health/WIC or call 1-855-472-3432.
Q: How do I get new copies of important documents?
- Birth and death certificates
Contact the vital records office where you were born or where someone died
- Driver’s license, ID cards and vehicle titles
- Social Security cards
To get a new card, you can:
- Request a new one through your my Social Security account
- Complete an application and mail it in
- Go to your nearest Social Security office to get a new card in person.
Find your local office to apply for a new card in person
Learn more about getting a new card
Q: How do I find out about school closings and when schools will re-open?
A: You can find out about school closings and more from the South Carolina Emergency Management Division (SCEMD).
Q: How do I find out about closed roads?
A: The South Carolina Department of Transportation posts updates about road closures and public transportation. Call 511 or visit their website: dbw.scdot.org/RoadConditions
Q: When is it safe to return to my home?
A: The South Carolina Department of Public Safety posts updates about road closures and public transportation. Call 1-866-246-0133 or visit their website at scemd.org.
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