[Skip to Content]

Get the care you need, when you need it

Woman lifts weights image

Know where to go

Your health care needs don’t always follow a schedule. Learn where to go when you or your family needs care, no matter what time or day it is. 

Your primary care provider (PCP)

Your primary care provider (PCP) is the doctor that you’ll see for most of your health care needs. When you’re sick or hurt, always call your PCP first (unless it’s an emergency). Even if you call after hours, someone from the office should be on call and able to help.

Your PCP is listed on your member ID card and in your online profile.

He or she will:

  • Get to know you and your health history.
  • Work with you to find specialists, treatment plans and medicines when needed.

If you haven’t seen your PCP before, call and make a new patient appointment as soon as you can. It’s a good idea to see your doctor when you’re well, so he or she can better treat you when you aren’t.

Change your PCP anytime

  • To find a PCP in your plan, use our Find a Doctor search tool.
  • To change your PCP, call the Customer Care Center at 1-866-781-5094 (TTY 1-866-773-9634).