Be ready, be healthy
South Carolina Governor Henry McMaster declared a state of emergency due to Tropical Storm Idalia.
Your health and well-being are important to us. We want you to have the resources you need, especially before or during an emergency.
Get your medication
Find a pharmacy that’s open near you. RX Open
Because of the state of emergency:
- Call the Customer Care Center to see if you can get a 72-hour supply of your medicine now
- If you need to go to a different pharmacy, call the Customer Care Center, and we’ll help you get your refill at a different location
Let us help you figure out what's next
We're here for you. Call us to:
- Refill a prescription RX Open
- Get your ID card Login
- Find a Doctor
- Talk to a nurse 24 hours a day, 7 days a week
We’re just a call away
Be ready by storing these numbers in your phone so you can reach us.
24-Hour Nurseline
1-866-577-9710 (TTY 1-800-368-4424)
Behavioral Health
1-866-781-5094(TTY 1-866-773-9634)
Case management/Disease management
1-888-830-4300
SC Healthy Connections Choices
1-888-552-4642 (TTY 1-800-735-8583)
Member Customer Care Center
1-866-781-5094 (TTY 1-866-773-9634)
Pharmacy Member Services
1-833-207-3118 (TTY 711)
Transportation number
More information below
Get help near you
- Find help getting food, housing, and more with the Community Resource Link tool and the links below. Enter your ZIP code and find what’s available near you.
- Get a ride to your health care visits and other places by going to the Transportation page.
- Learn simple tips on how to prepare you and your family for the unexpected from Ready.gov.*
We’re here for you with important information
- Submit a request to get your ID card or call the Customer Care Center at 1-866-781-5094 (TTY 1-866-773-9634)
- Find a Doctor
- Pharmacy information
- To find a pharmacy in the Healthy Blue network, please visit the Find a Doctor page.
- To find a pharmacy that’s open in an area impacted by disaster, you can visit RX Open.* Then, make sure the pharmacy is part of the Healthy Blue network.
- Visit our Manage Your Condition page for resources and services
- Read about ways to get care 24 hours a day, seven days a week from the 24-Hour Nurseline
- Learn more about renewing your health plan benefits
Are you living with diabetes?
You’re not alone. Healthy Blue wants you to know you can be prepared in the event of an emergency. Creating a diabetes kit now will help you when you may need it most.
Create your kit!
Below is a list of items you can write down and prepare ahead of time to keep in your kit. Store your kit in a waterproof bag or container that can hold your documents and supplies.
Write down
The type of diabetes you have
Your current medications, doses and the time you take them
Your pharmacy name, address and phone number
Previous diabetes medications you have taken
Your doctor’s name, phone number and address
Phone numbers and email addresses for your family, friends, and work, including out-of-town contacts
Any other medical conditions, allergies and previous surgeries
Take with you
A letter from your diabetes care team with a list of your most recent diabetes medications, if possible.
A copy of your most recent lab result, like A1c results
Make, model and serial number of your insulin pump or CGM. Include the pump manufacturer’s phone number in case you need to replace your device.
A copy of your health insurance card
A copy of your photo ID
Cash
Source: www.DiabetesDisasterResponse.org*
Health care professionals, visit our Provider page for more information and resources about the use of insulin products in an emergency situation.
It’s easier than you think to be ready.
Keep your health in mind by knowing:
- What you can prepare ahead of time like lists of important phone numbers and medications
- What to take with you if you have to go, such as your filled prescription medications and important documents
Take some of the stress out of an emergency situation.
Store the important numbers you might need in your phone now.
- Customer Care Center: 1-866-781-5094 (TTY 1-866-773-9634)
- 24-Hour Nurseline: 1-866-577-9710 (TTY 1-800-368-4424)
- Primary care provider (PCP)
- Any specialists you see
- Your pharmacy — You can also store a list of your medications under this number for quick reference.
- Your veterinarian’s office — Get in touch quickly if your pet gets sick or injured, or if you’re separated from your furry loved one.
Ready to go?
Things to have handy if you have to leave in a hurry:
- A list of your prescription medications
- Filled prescription medications
- Over-the-counter medicines like pain reliever, antacids, vitamins and more
- Glasses and contact lens solution
- Baby formula, bottles, diapers, wipes, diaper rash cream
- Feminine supplies
- Personal hygiene items
- Pet food, bowls and any medications