Authorization, eligibility and benefits are important things to know to ensure you provide the best service to your patients. We provide several options for you to get this information quickly and accurately.
Authorization
Medical Services
To request a prior authorization for medical services, you can:
- Call Provider Service at 866-757-8286.
- Use My Insurance ManagerSM.
- Use the Medical Forms Resource Center.
Behavioral Health Services
To request a prior authorization for behavioral health services, you can:
- Call 800-868-1032.
- Forms Resource Center — This online tool makes it easy for behavioral health clinicians to submit behavioral health prior authorization requests. The tool guides you through all the forms you need so you can avoid follow-up calls for additional information.
- Fax 803-870-6506.
Eligibility and Benefits
To get eligibility and benefits for a patient, you can:
- Call Provider Service at 866-757-8286.
- Use My Insurance Manager.