In the event of an overpayment, we may contact you and request that you refund the overpayment amount to us, or you may discover in your own accounting that an overpayment was made and may wish to voluntarily return it to us.
If you received an overpayment refund request letter from us, we ask that you please return funds to us within 30 days of the date of the letter. Please include a copy of the refund request letter for accurate and timely processing. You can send a check and a copy of the letter to us by mail to the following address:
P.O Box 100317
Columbia, SC 29202-3317
Please note that if we don’t receive the requested refund from you within 30 days, we’ll systematically offset the amount from future payments. This offset may be the preferred method for some providers to reconcile refunds.
If you did not receive a letter from us but wish to refund an overpayment to us voluntarily, please complete and submit the Overpayment Refund Form along with your check.
We’ll review the information. We’ll process the refund if our records also reflect an overpayment was made. If your records indicate otherwise, we’ll return your check along with an explanation of our findings.
Have questions about a potential overpayment? If you need further information about whether you may owe us a refund, please log into My Insurance ManagerSM and submit your question using the “Ask Provider Services” feature.