Behavioral Health

Healthy Blue wants to meet the needs of members with mental health and substance use disorders. We also support those with intellectual and developmental disabilities. Healthy Blue works with providers, communities, government agencies and human services to provide the appropriate resources and tools.

You can check the member's eligibility and benefits through My Insurance Manager or by calling Provider Service at 866-757-8286.

Behavioral Health Prior Authorizations:

To request prior authorization, use one of the following: 

  • Call 800-868-1032.
  • Fax 803-870-6506.
  • Forms Resource Center — This online tool makes it easy for behavioral health clinicians to submit behavioral health prior authorization requests. The tool guides you through all the forms you need so you can avoid follow-up calls for additional information.
  • My Insurance Manager — You also can submit prior authorization using the same online self-service provider tool you can use to check eligibility, manage claims and more. Refer to the available guide for assistance.


View our available presentations to learn more on behavioral health.

Contact Us

You can also reach out to your Behavioral Health consultant directly. To see who handles your region, view the Behavioral Health latest territory map.