[Skip to Content]

How to enroll

How to enroll image

New to Medicaid?

1. Apply for Medicaid with Healthy Connections

Before you can choose Healthy Blue as your health plan, you’ll need to apply for Medicaid benefits with the South Carolina Department of Health and Human Services (SCDHHS). They will determine if you qualify for Healthy Connections Medicaid.
You can apply in one of these ways:

  • Online: Visit apply.scdhhs.gov
  • By phone: Call Healthy Connections at 1-888-549-0820 (TTY 1-888-842-3620) Monday through Friday from 8 a.m. to 6 p.m. Eastern time
  • By mail:
    • Download a Healthy Connections Medicaid application
    • Find the application you need by going to the coverage group table. If you don’t know which application to choose, call Healthy Connections at 1-888-549-0820 (TTY 1-888-842-3620).
    • Send your completed application to:
      SCDHHS
      P.O. Box 100101
      Columbia SC 29202-3101

For everyone in your household, you’ll need the following to apply:

  • Full name(s)
  • Date(s) of birth
  • Social Security number(s)
  • Income from jobs or training
  • Benefits received now (or received in the past), such as Social Security, Supplemental Security Income (SSI), veteran's benefits or child support
  • Amount of money in your checking account, savings account or other resources you own
  • Monthly rent, mortgage payment and utility bills*
    *Healthy Connections Medicaid does not consider these items to be deductions.
  • Payments or other amounts of money you pay for other health insurance you have

Apply online

If you need help applying online, call SC Thrive at 1-800-726-8774 or visit scthrive.org.

2. Check your mail

Your local SCDHHS office will send you a notice telling you if you qualify for Medicaid. If you’re eligible, you’ll receive a medical ID card with your approval notice. You’ll also receive a packet to help you choose a health plan.

3. Choose Healthy Blue as your Medicaid health plan

When you receive your Healthy Connections welcome packet, you have 30 days to choose a health plan. Don’t miss your chance to join Healthy Blue for the benefits you need to live your best life. Healthy Connections Choices will assign you to a plan if you don’t choose one. You can select Healthy Blue as your health plan in one of these ways:

  • Online: For the easiest way to join Healthy Blue, visit scchoices.com.

You’ll need:

  • Your Healthy Connections Medicaid member ID
  • Healthy Connections Medicaid PIN
  • Date of birth

Find your member ID and PIN in your letters from Healthy Connections Choices.

  • By phone: Call 1-877-552-4642 (TTY 1-877-552-4670) and tell them you want Healthy Blue!
  • By mail or fax: Choose Healthy Blue on the Health Plan and Doctor Selection Form found in your Healthy Connections New Enrollment Packet. Mail or fax the completed form:
  • Mail:
    South Carolina Healthy Connections Choices
    P.O. Box 8691
    Columbia, SC 29202-9255
  • Fax: 1-877-552-4672

Choose Healthy Blue

4. Choose your primary care provider (PCP)

Once you choose Healthy Blue as your health plan, choose a doctor or PCP for each family member that qualifies for Medicaid. Your PCP/doctor will get to know you and your health needs and coordinate all of your health care. If you don’t choose a doctor or PCP, Healthy Blue will assign one for you.

Find a Doctor

Once you choose a doctor for yourself and each member of your family, tell us!

Do one of the following:

  1. Fill out the Health Plan and Doctor Selection Form and mail it using the postage-paid return envelope found in your Healthy Connections Choices enrollment packet:

    South Carolina Healthy Connections Choices
    P.O. Box 8691
    Columbia, SC 29202-9255

    Or fax it to 1-877-552-4672
  2. Call our Healthy Blue Customer Care Center, and tell us by phone at:
    1-866-781-5094 (TTY 1-866-773-9634) Monday through Friday from 8 a.m. to 6 p.m. Eastern time
  3. Go to the Healthy Connections Choice website.
  • Enter your Healthy Connections Medicaid member ID and PIN, and follow the step-by-step instructions to choose a PCP.

Already have Medicaid and want to switch to Healthy Blue?

It’s easy! Here’s how you can switch health plans:

Tell them you want Healthy Blue!
Switch now

To learn about Healthy Blue, call the Healthy Blue Prospective Member Line at 1-800-574-8864 Monday through Friday from 12 to 7 p.m. Eastern time.

Just had a baby?

Healthy Connections Choices will automatically enroll your baby in the same health plan as you on the month of your child’s birth. If you are covered by a different health plan, and would like to choose Healthy Blue for your newborn, contact Healthy Connections Choices within 90 days of your newborn’s enrollment effective date to request a health plan transfer:

  • Healthy Connections Choices Customer Service Center: 1-877-552-4642 (TTY 1-877-552-4670) Monday through Friday from 8 a.m. to 6 p.m. Eastern time