I need information about...
Your member handbook is your go-to guide for health services. Read it to find out about:
- How to use your benefits.
- How to choose a primary care provider (PCP).
- How to get help if your doctor’s office is closed.
- How to reach the Customer Care Center if you have questions.
- Your rights and responsibilities as a Healthy Blue member.
I Need To...
Update My Address
Healthy Blue serves all counties in South Carolina. So, if you move anywhere in the state, we can still be your health plan. But if you do move, please call Healthy Connections at 866-781-5094 (TTY: 866-773-9634) to update your address. You can also update your address through My Health Toolkit. You may also visit your local eligibility office to report any changes. Please also call Healthy Blue Customer Service to give us your new address so we can keep sending information about your plan.
Request a New ID Card
Please let us know if your Healthy Blue ID card is stolen. We will tell the South Carolina Department of Health and Human Services (SCDHHS) and send you a new Healthy Blue ID card.
Change My Primary Care Provider (PCP)
Most of the time, it is best to keep the same PCP. That way, your PCP knows your health needs and history. You can change your PCP at any time for any reason. If you want to do so, call us at 866-781-5094 (TTY: 866-773-9634). You can also update your PCP through My Health Toolkit. We want you to be happy with your PCP.
If you want to change you PCP, remember:
- You must choose a doctor who will see new patients. We can help you find one. A request to change your PCP may be denied if the PCP you want is not taking new patients.
- The PCP must be in our network.
- Your PCP change will go into effect on the day of your request.
- You will get a new ID card from us with your new PCP's name on it.
- You should ask for your medical records to be sent to your new PCP.
Your PCP may ask you to change if your PCP if:
- Your current PCP is no longer in our network.
- You keep setting up doctors visits and not showing up for them.
- You are often late for your doctor visits.
- You are mean or rude during your doctors visits.
- You disrupt your PCP's office.
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