Member Materials

Member Handbook

Your Member Handbook is your go-to guide to Healthy Blue benefits. Read it to find out about: 

  • Your benefits and how to use them. 
  • How to choose a primary care provider (PCP). 
  • Where to go to for help after hours. 
  • Who to call when you have questions. 
  • Your rights and responsibilities as a Healthy Blue member. 


Member Handbook — English 

Member Handbook — Spanish 

Member Handbook Change Control Log — English 

Member Handbook Change Control Log — Spanish 

Other Important Documents

Medical Appeals
Pharmacy Appeals
Medical Grievances
Pharmacy Grievances
Quality Improvement Program
Personal Health Assessments (PHA)
Preventive Health Guidelines
2023 Documents